Privacy policy

HYBRID AUDIOVISUAL EXPERIENCE S.L. hereby informs you of its privacy policy applied to personal data. The use of the website does not imply that the user must provide any information regarding his or her identity, and it cannot be associated with a specific user by the company. In the case that personal data is provided, this data will be collected and used in accordance with the limitations and rights set out in the aforementioned regulation.

PRIVACY POLICY

WHO IS THE DATA PROCESSOR OF YOUR DATA?

DATA PROCESSOR of your data is: HYBRID AUDIOVISUAL EXPERIENCE S.L.
CIF (VAT number): B88127709
Postal Address: Calle Dulce Chacón 53B, 1A, 28050, Madrid, MADRID
E-mail: info@haveaudio.com

WHAT KIND OF DATA DO WE PROCESS?

Depending on the products, services or functionalities you want to dispose at any moment we need to treat some data. These data will be the following:

Your identification data (For example: Your name, surname, language, country from which you interact with us, contact details, etc.).
Economic and transactional information (For example: Your payment or card details, information about your purchases, orders, returns, etc…).
Connection and navigation data (in case you interact with us from your mobile phone, for example).
Data about your preferences.

Remember that, when we may ask you to fill in your personal data to give you access to any functionality or service on the web, we will mark some fields as mandatory, as they are data we need to provide the service or give you access to the functionality in question.
Please note that if you decide not to provide us with this information, you may not be able to complete your registration as a user or may not be able to enjoy these services or features.

FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?

Depending on how you interact with our website, we will process your personal data for the following purposes:

1. For the development, fulfillment and execution of the selling contract of virtual instruments.

This purpose includes the processing of your data mainly for:

Manage the payment of the products you purchase, regardless of the payment method used.
Activate the necessary mechanisms in order to prevent potential fraud against you and ourselves during the purchase process. If we consider that the operation may be fraudulent, this treatment may result in the transaction being blocked.
Manage requests for information on the availability of the different products.
Invoice and make available the tickets, invoices and any other document accrediting payment regarding purchases made on our Platform.

2. To attend to requests you make through the different means incorporated into our Platform.

We only process personal data that is strictly necessary to manage or resolve your request or request.

3. In the event that you send us your professional data (such as your CV)

We will process your data for the sole purpose of including you in our job market and to contact you if you are a candidate to join our organization.

4. Analysis of usability and quality to improve our services (Cookies)

If you access our Platform, we inform you that we will treat your browsing data for analytical and statistical purposes, that is, to understand the way in which users interact with our Platform and thus be able to introduce improvements to it. Likewise, on occasions, we carry out quality actions and surveys to know the degree of satisfaction of our clients and users and detecting those areas in which we can improve.

Please note that to download the products you have to register on the website www.pulsedownloader.com, which belongs to the company Audio for Apps Ltd. domiciled in Ireland, and has its own Privacy Policy and Legal Terms that you can consult through its website. We strongly recommend you to do that.

WHAT IS THE LEGITIMATION FOR THE PROCESSING OF YOUR DATA?

The legal basis that allows us to process your personal data depends on the purpose for which we treat it: in this way we will find different legal bases by virtue of the following purposes:

1. Development, fulfillment and execution of the virtual instrument purchase contract.

The processing of your data is necessary for the execution of the virtual instrument purchase contract that links us to you. We understand that the treatment of this data is positive for all the parties involved when a purchase is made, and in particular for you, since it allows us to put in place the appropriate measures in order to protect you against fraud attempts by third parties.

2. Customer Service.

We consider that we have a legitimate interest to attend to the requests or queries that you may send us through the various existing means of contact. We understand that the treatment of this data is also beneficial for you insofar as it allows us to assist you adequately and resolve your queries. When you contact us, in particular, for the management of incidents related to the product purchased through the Platform, the treatment is necessary for the execution of the sale contract. When your query is related to the exercise of the rights about which we inform you below, or to claims related to our products or services, what legitimizes us to process your data is the fulfillment of legal obligations on our part.

3. Management of possible employment offers.

The basis of legitimacy is the consent you give us to process your data by sending us your CV.

4. Usability and quality analysis

We consider that we have a legitimate interest to analyze the usability of the Platform and the degree of user satisfaction since we understand that the treatment of this data is also beneficial to you because the purpose is to improve the user experience and offer a higher quality service.

FOR HOW LONG WILL WE KEEP YOUR DATA?

1. Development, fulfillment and execution of the purchase contract for virtual instruments.

We will process your data for the time necessary to manage the virtual instruments/sample packs purchased.

2. Customer Service

We will process your data for as long as necessary to meet your request or request.

3. Management of employment offers.

We will process your CV for the duration of the personnel selection process and afterwards for 1 more year.
Regardless of whether we process your data for the time strictly necessary to fulfill the corresponding purpose, we will keep them later, duly stored and protected for as long as responsibilities arising from the treatment may arise, in compliance with current regulations at all times. Once the possible actions in each case prescribe, we will proceed to the deletion of the personal data.

WILL WE SHARE YOUR DATA WITH THIRD PARTIES?

To fulfill the purposes indicated in this Privacy Policy, it is necessary that we give access to your personal data to third parties who provide us with support in the services we offer and that we detail below:

Financial entities;
Technology service providers.

WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?

We are committed to respecting the confidentiality of your personal data and guaranteeing the exercise of your rights. You can exercise them at no cost by sending us an email to our address info@haveaudio.com, simply indicating the reason for your request and the right you want to exercise. If we consider it necessary to be able to identify you, we may request a copy of a document proving your identity. In particular, regardless of the purpose or the legal basis by which we process your data, you have the right to:

Ask us for access to your data that we have.
Ask us to rectify the data that we already have. Keep in mind that, by actively providing us with your personal data by any means, you guarantee that they are true and accurate and you agree to notify us of any changes or modifications to them.
Ask us to delete your data to the extent that they are no longer necessary for the purpose for which we need to treat them as we have previously informed you, or that we no longer have the legitimacy to do so.
Ask us to limit the processing of your data, which means that in certain cases you can ask us to temporarily suspend the processing of the data or to keep it beyond the necessary time when you may need it. If you have given us your consent to the processing of your data for any purpose, you also have the right to withdraw it at any time.
On the other hand, when the processing of your data is based on our legitimate interest, you will also have the right to object to the processing of your data. Lastly, we inform you of your right to file a claim with the relevant data protection control authority, in particular, with the Spanish Data Protection Agency https://www.agpd.es/portalwebAGPD/index-ides-idphp.php

CHANGES TO THE PRIVACY POLICY.

We may modify the information contained in this Privacy Policy when we deem it appropriate. In the event that we do so, we will notify you through different channels through the Platform, or we will even notify your email address when the change in question is significant to your privacy, so that you can review the changes, value them and, where appropriate, oppose or unsubscribe from any service or functionality.

COOKIES INFORMATION

We use cookies and similar devices to facilitate your navigation on the Platform, learn how you interact with us and, in certain cases, be able to show you advertising based on your browsing habits. Please read our Cookies Policy to learn more about the cookies and similar devices we use, their purpose and other information of interest.